Shipping policy

What this policy covers

This policy applies to physical goods sold by Healers World. Check the seller and delivery terms on each product before ordering. Purchases made on an external supplier’s website follow that seller’s shipping and return policy.

Dispatch and delivery time

The dispatch estimate and delivery window must be confirmed for your product and PIN code before we accept a shipping order. Dispatch starts after payment, stock and address confirmation. Working days exclude Sundays and public holidays. Made-to-order goods may take longer; their timing must be disclosed before payment. We will inform you if a confirmed date changes. Contact support if no estimate is shown.

Courier and tracking

Physical orders travel through the courier available for your delivery PIN code. The courier name, tracking number and tracking link are provided after dispatch in your order details or confirmation message. Tracking may update after the courier’s first scan. Contact us if tracking stops updating or the parcel passes its confirmed delivery window.

Delivery areas and address

Delivery is within India to serviceable PIN codes. International shipping is not offered through this checkout. Give a complete street address, city, state, six-digit PIN code and reachable phone number. Remote areas, weather and courier restrictions may affect delivery. Contact us promptly to correct an address before dispatch; changes after dispatch depend on the courier and may incur a disclosed charge.

Shipping charges

Any shipping charge and applicable tax must be shown before payment and included in the final order total. Free shipping applies only when expressly shown for your order. We do not collect an undisclosed courier charge after payment. Cash on delivery is available only if specifically offered at checkout. If delivery fails because an address is incomplete or a parcel is refused, contact support to agree any re-delivery charge before it is incurred.

Damaged, wrong or lost parcels

Please contact support as soon as you notice damage, a missing item or the wrong product. Keep the packaging and send your order number, a description and photographs where available; an unboxing video is helpful but is not mandatory. We will investigate with the courier and arrange the appropriate replacement or refund. If a parcel is confirmed lost, we will offer a replacement or refund. A tracking status alone does not settle a disputed delivery.

Returns of physical goods

For a defective, damaged, wrong or materially misdescribed product, contact us for a return or replacement and the return instructions. Do not send a parcel to an unconfirmed address. We arrange or cover the reasonable return shipping cost for an accepted product or fulfilment error. Change-of-mind returns are available only where the product’s terms expressly offer them; keep such goods unused, complete and in their original packaging. Personalised, opened consumable and perishable goods may be excluded from change-of-mind returns. These exclusions do not remove remedies for defective goods.

Cancellation and refunds

Request cancellation before dispatch by contacting support with your order number. Once dispatched, a cancellation is handled through the applicable return process. For an accepted refund we confirm the amount and initiate it to the original payment method, or another method agreed with you. Your bank or payment provider determines when the credit appears. Shipping charges are refunded where the delivery or product fault is ours; other deductions must be disclosed and agreed.

Digital reports, memberships and services

Digital reports, account memberships, consultations, pooja and seva bookings are delivered digitally or as services and do not have a courier shipment or physical return. Their delivery, cancellation and refund terms are stated separately with the purchase. A physical item included with a service follows the disclosed fulfilment terms. Your rights regarding a deficient service or an undelivered purchase remain available.

Delivery help

Email support@healersworld.org with your order number and delivery issue. Do not send passwords or payment credentials. You can also open Support from your account. Our Legal page provides the grievance contact and general refund terms.

support@healersworld.org · Grievance · Refunds & cancellations